Make a claim
Need to report an insured incident? We are here for you when things get tough.
Report a Travel Insurance claim
Easily submit your claim by email at claim-service@hansemerkur.nl
Questions about claim reporting? Contact us at: claim-service@hansemerkur.nl
General information
Please fill out the claim form below and send it to us by post or e-mail. You can use the following e-mail address for this purpose: claim-service@hansemerkur.nl
HanseMerkur Reiseversicherung AG
Abt. RLK
Postfach
20352 Hamburg / Germany
This claim form is not for premium refunds. To verify a premium refund, please contact us directly by sending an email to claim-service@hansemerkur.nl
We need these documents and data in every claim:
- Copy of booking confirmation from tour operator
- Copy of insurance certificate
- For the transfer of any fees, the recipient's bank details (IBAN and BIC for international payments)
- Information on payments outside SEPA area: ABA or branch code, routing no. and swift code required
- Address details of insured person(s)