HanseMerkur Reiseversicherung AG
Siegfried-Wedells-Platz 1
20354 Hamburg
Germany
Tel: +49 40 4119-1919
Fax: +49 40 4119-3040
Email: reiseinfo@hansemerkur.de
Registration court:
AG Hamburg, B 19768
Assurance tax number:
806/V90806010057
VAT identification number (VAT number):
THE 175218900
Board of directors:
Eberhard Sautter (chairman)
Eric Bussert, Holger Ehses, Johannes Ganser, Raik Mildner
Supervisory board:
Dr. Karl Hans Arnold (chairman)
Supervisory authority:
German Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht - BaFin)
Graurheindorfer Str. 108
53117 Bonn, Germany
Bank details:
Account number: 152 256
Bank number: 200 300 00 at HypoVereinsbank
IBAN: DE41 2003 0000 0000 1522 56
BIC: HYVEDEMM300
Responsible for content according to German telecommunications law (Telemediengesetz):
Johannes Ganser
Disclaimer:
Despite careful content control, we cannot be held liable for the information on websites to which links are provided. Only the operators of these websites are responsible for this.
Supervisory authority and complaints office:
Please contact HanseMerkur directly if you are not satisfied with a benefit or decision from us. If you cannot reach an agreement with HanseMerkur, you can contact the following regulatory authorities for mediation and complaints:
Financial Services Complaints Institute (KiFiD)
Postal address:
Postfach 93257
2509 AG The Hague, Niederlande
Visiting address:
Office Stichthage
Koningin Julianaplein 10
2595 AA The Hague
Telefon: 070 333 8 999
E-mail: consumenten@kifid.nl
You can find more information on the internet:
www.kifid.nl
Versicherungsombudsmann für die Krankenversicherung (Health Insurance Ombudsman):
Postfach 06 02 22, 10052 Berlin, Germany
Tel.: +49 1802 550 444
Fax: +49 30 20 45 89 31
More information can be found online:
www.pkv-ombudsmann.de
For health insurance, HanseMerkur is a voluntary member of the Verband der Privaten Krankenversicherung e.V. (trade association of private health insurers). According to the statutes of this trade association, HanseMerkur must participate in mediation discussions at a consumer mediation agency.
Ombudsman for other insurance:
Versicherungsombudsmann e.V.
Postfach 08 06 32, 10006 Berlin, Germany
Tel: +49 800 369 6000
Fax: +49 800 369 9000
Email: Beschwerde@versicherungsombudsmann.de
More information can be found online:
www.versicherungsombudsmann.de
For other insurance branches, participation is on the basis of voluntary membership of Versicherungsombudsmann e.V. (the insurance ombudsman's organisation).
Possibility to file an objection with the competent supervisory authority:
Objections to HanseMerkur can also be lodged with the competent supervisory authority:
German Federal Financial Supervisory Authority
(Bundesanstalt für Finanzdienstleistungsaufsicht - BaFin)
Graurheindorfer Straße 108
53117 Bonn, Germany